Born in Guayaquil and shaped by the rhythm of the Galapagos, Alexander is someone who naturally understands how to make others feel welcome, seen, and valued. With over ten years of experience in high-end hospitality, his journey through some of the archipelago's most iconic exclusive properties and luxury cruise ships has given him a deep appreciation for detail, elegance, and human connection.
Alexander has grown within the industry, mastering roles as waiter, bartender, and maitre d'hotes. But more than titles, what defines him is the
quiet pride he takes in his work: the grace with which he recommends a wine pairing, the care in crafting a cocktail, or the way he anticipates a guest's unspoken need. He is certified in maritime safety, professionally trained in mixology and wine service, and fluent in English-yet it is his natural empathy, consistency, and warmth that truly set him apart.
Onboard Hermes, Alexander is not only a skilled professional, but a calm and reassuring presence. He brings with him a quiet charisma and a deep-seated belief that hospitality is not just service, but a chance to create beautiful, lasting memories.

Some people serve. Others elevate the very meaning of service. Angel Lacruz belongs to the second group-an intuitive host whose natural charm, attention to detail, and passion for excellence create unforgettable moments aboard Hermes.
Trained in restaurant and bar management, Angel brings over a decade of experience to his role as Butler aboard the ultra-luxury mega catamaran. His background includes working in upscale restaurants, private events, and high-end hotels, where he developed a mastery of anticipatory service and guest personalization.
On Hermes, Angel is more than a butler, he's a personal guide through the guest experience. From unpacking luggage to arranging in-suite dining, preparing jacuzzis with champagne and strawberries, or assisting with spa treatments and special requests, he ensures that every detail reflects the guest's preferences and the vessel's high standards.
Fluent in Spanish and English, Angel moves seamlessly between cultures and expectations. His toolkit includes certifications in service excellence and wine knowledge, but it's his emotional intelligence that truly sets him apart. In every suite he manages, he brings a quiet elegance, a warm presence, and the confidence that every need will be met-even before it is voiced.

Juan Gabriel Pino has been serving excellence long before he ever set foot on yachts. With more than two decades of experience across luxury hotels, fine dining restaurants, and international ships, he brings seasoned elegance to every pour and every plate.
Trained at the Escuela de los Chefs in Guayaquil, Juan Gabriel's early years were shaped by Ecuador's vibrant hospitality scene. He built a reputation for service excellence at some of the country's most prestigious restaurants and resorts before expanding his horizons to the world of luxury cruising.
Today, he serves as steward aboard Hermes, where his charm, precision, and product knowledge elevate every guest interaction. Whether crafting a classic Negroni or guiding guests through a curated wine pairing, Juan Gabriel's goal is always the same: to exceed expectations with warmth and professionalism.
Fluent in Spanish and proficient in English, he navigates diverse guest interactions with ease. His work ethic is matched only by his passion for the craft; a passion that comes through in every cocktail, every recommendation, and every carefully prepared table setting.

With a background in hospitality and more than 15 years of experience in food and beverage service, Allan Proano brings a steady hand and a refined touch to the Hermes team. From high-end restaurants in Quito to vessels navigating the Galapagos, Allan has developed a deep knowledge of cocktails, wine service, and fine dining protocols.
As Bartender & Server aboard Hermes, Allan ensures that each guest receives not only a perfectly mixed drink, but also warm, attentive service. He is precise, respectful, and methodical, qualities that make him a reliable presence in both bar and restaurant settings.
Fluent in Spanish and English, Allan excels in structured environments where consistency and professionalism are paramount. He is calm under pressure, confident with guests, and committed to maintaining the elegant standards that define the Hermes onboard experience.

Precision. Cleanliness. Discipline. For Mirla Rodriguez, these are not just qualities, they are her signature. With years of experience in housekeeping and utility support aboard ships and on land, Mirla ensures that every suite aboard Hermes meets the highest standards of order and hygiene.
She is meticulous in her routines, preferring everything to be in its place and done just right. From aligning bathroom amenities to perfectly tucking in bed corners, Mirla treats each suite as a reflection of her personal commitment to excellence. Guests may never see her at work, but they always feel the results: an immaculate, welcoming space prepared with care.
Her reliability and self-discipline make her an essential part of the Hermes housekeeping team someone who can be counted on to deliver the same high standard every single day.
In a world where details matter, Mirla ensures none are ever missed.

Mercedes Rendon brings over a decade of dedication to the craft of hospitality. Onboard Hermes, she combines experience with consistency, ensuring that every suite is impeccable and every task completed with pride.
Her background includes years of service in hotel housekeeping and maritime support roles, where she mastered the rhythms of guest turnover, deep cleaning, and coordination with laundry and supply teams. Her practical mindset and methodical approach make her particularly effective in maintaining standards over multi-day charters.
Mercedes is dependable, discreet, and deeply respectful of the space she manages. She takes satisfaction in details-crisp sheets, shining glassware, and perfectly aligned amenities. With her, cleanliness isn't just a task, it's a statement of care.

Harry is a dedicated naturalist guide from the Galápagos Islands,
proudly representing a third-generation lineage born in this unique paradise.
Since 1996, as a naturalista guide, he has been sharing my passion and knowledge of the natural world with visitors from around the globe. His deep-rooted connection to the islands and extensive experience allow me to offer unparalleled insights into the rich biodiversity and intricate ecosystems of the Galápagos.
Committed to conservation and education, he strives to provide each guest with an unforgettable and enriching experience that fosters a greater appreciation for the wonders of nature.

Ecuadorian born, Ceci spent 15 years living in Toronto, Canada, where she earned a bachelor's degree in business administration. After moving back to Ecuador, she completed a training program with the Galapagos National Park Service and the Charles Darwin Research Station, where she obtained her Naturalist Guide license and guided for nine years, until 2001. She took a break to have two children but returned to work in the islands in 2010. She is an open water Scuba diver, a guide trainer on Thematic Interpretation, and has a
bachelor's degree in education.
Ceci's favorite activity while guiding is snorkeling, but she also has a special interest in reptiles and is enthusiastic about sharing the Galapagos - the place she loves best.
"I feel blessed and honoured to work in one of the most pristine places on Earth"

Considered one of the brightest guides in his cohort, Pablo was born and raised on Isabela island, the largest of the Galapagos Islands, Since his childhood, he has been deeply connected with the Galapagos Islands and their wildlife. Pablo specialises in birdwatching and also loves snorkeling to spot new species of marine animals and surfing.
"Being a guide in Galápagos is the best job there is, Being able to teach all the wonders you grew up with and lived alongside to other people is the best, It is rewarding to share my knowledge with all the guests who come to Galápagos and leave them with the seed of conservation in their lives"